Frequently Asked Questions
Everything you need to know about our minimalist gear and your orders.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that shipping fees are non-refundable.
Are Thread Wallets durable enough for daily use?
Absolutely. Our wallets are crafted from high-quality elastic and premium leathers designed to maintain their shape and security even with heavy daily use.
Do you offer a warranty on your products?
Yes, we provide a 1-year warranty against manufacturing defects. If your product fails due to a production error, we will replace it free of charge.
How do I clean my elastic wallet?
We recommend spot cleaning with a damp cloth and mild soap. To preserve the elasticity and print quality, avoid machine washing or high heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Afterpay.